Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at loamlaboratories@gmail.com.
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs may apply unless the item arrived damaged or defective.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
Due to the nature of personal care products, opened or used items cannot be returned for hygiene reasons.
If you have questions about your order, please contact us before initiating a return.
Exchanges
The fastest way to ensure you receive the correct item is to return the item you have and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at loamlaboratories@gmail.com